YOXEONE Refund Policy
Merchant accepted returns are for defective items only
We do not accept returns or exchanges unless the item you purchased is faulty. If you receive a defective item, please contact us at the telephone number or email address below and provide details of the product and the defect. We will then tell you how to return the product. You will be responsible for the shipping costs associated with returning your item. We are not responsible for any loss or damage occurring during transit.
You must also, for all returns, prepay the cost of shipping and insurance (if applicable). If your return is eligible for a refund, the refund will not include any shipping and handling charges that may appear on the packing slip or invoice.
When we receive the returned product, we will examine it and notify you by email, within a reasonable time, whether you are entitled to a refund or exchange due to the defect. If you are entitled to an exchange or a refund, we will replace the product or refund the purchase price (depending on the original method of payment). Shipping and handling charges you have already paid are non-refundable and refunded amounts will not include the cost of shipping. It may take up to 15 business days after you receive our email before you see the refund on your statement.
Yoxeone, 207 rue saint-honoré, 75001
Customers can return unopened items
1. Returning Unopened Items:
We accept returns of new and unopened items. You may return unopened items in their original packaging within 30 days of purchase, along with a receipt or proof of purchase. If 30 days have passed since your purchase, we cannot offer you a refund or exchange.
Only regular priced items can be refunded. Sale items are non-refundable. To track the status of your return, please contact us at the phone number or email address below.
We only exchange goods that are faulty or damaged. When you consider a product to be defective, please contact us, within 30 days of your purchase, at the phone number or email address below and provide details of the product and the defect. We will then tell you how to return the product.
3. Exceptions
Some items are neither refundable nor exchangeable. These items are designated on our website as non-refundable, on sale or part of a final sale.
4. Shipping
You will be responsible for the shipping costs associated with returning your item. We are not responsible for any loss or damage occurring during transit. You must also, for all returns, prepay the cost of shipping and insurance (if applicable). If your return is eligible for a refund, the refund will not include any shipping and handling charges that may appear on the packing slip or invoice. To return or exchange the item you purchased, please mail it, along with a copy of your receipt and any other information regarding your purchase, to the address listed in the contact details below: [
Yoxeone, 207 rue saint-honoré, 75001
5. Process
When we receive your item, we will examine it and notify you by email within a reasonable time if you are eligible for a refund or exchange. If you are eligible for a refund, we will refund the purchase price and a credit will be applied to the original form of payment. Shipping and handling charges you have already paid are non-refundable and refunded amounts will not include the cost of shipping. It may take up to 15 business days after you receive our email before you see the refund on your statement. If you are eligible for an exchange, we will ship a new item to the original shipping address.
6. Contact details:
Yoxeone, 207 rue saint-honoré, 75001